Shipping policy

Order processing

In-stock items ship the same or next business day (Monday–Thursday). Made-to-order items typically ship within 2–4 weeks. If your order will take longer, we'll email you.

Shipping rates & methods

United States: flat rate $9.95, and free shipping on orders of $249 or more. USPS and UPS calculated rates are also offered at checkout if you want a different service level.

International: we ship worldwide via USPS and DHL eCommerce. International rates are shown at checkout based on destination and order weight.

Delivery times

Once shipped, domestic orders generally arrive within 2–4 business days; international transit times vary by destination. A tracking number is emailed to you when your order ships.

 

International shipping

We ship internationally. International customers are responsible for any customs duties, taxes, or fees charged by the destination country.

 

Questions

Email thejacks@jacksrbetter.mom or call 215-220-4042 and we'll help track down your order.